> ## Documentation Index
> Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Reading campaign results

> Metrics, call history, recordings, transcripts, callbacks, and captured data on the campaign detail page.

Open any campaign to see how it's performing. The dashboard adapts to the
channels you enabled — voice stats, an SMS panel, and an email panel appear as
relevant.

## Voice metrics

The stats panel covers: contacts in scope, total attempts, connected calls,
completion rate, average call duration, recordings count, outcome successes
and failures, top disconnect reasons, and counts for voicemail, no-answer/busy,
and failed calls.

## Call history

Every call is a row — time, duration, cost, end reason, status, **user
sentiment**, direction, and outcome. Click a row to open the full call detail:

* **Recording player** and the complete **transcript**.
* **Conversation analysis** — was the call successful, call status, sentiment,
  disconnection reason, latency, plus any custom analysis you configured.
* **AI summary** of the conversation.
* **Data tab** — the exact fields the agent captured.
* An **appointment card** when the call booked a meeting.

## Callback requests

When a contact asks to be called back (or no appointment slot fit), they land
in the **Callback requests** panel with their preferred time, notes, and
**suggested bookable time slots** — click a slot to book it. Track each
request as **Pending → Contacted → Closed** (or reopen it).

## Captured outcomes

The **Recent outcomes** panel lists the latest data-collection results,
appointments, and informational completions with success/failure badges. For
retryable failures (e.g. a record write that didn't go through), hit
**Retry** directly from the panel.

<Tip>
  Records created by data-collection campaigns are assigned to your team
  round-robin, so follow-up work spreads evenly.
</Tip>