> ## Documentation Index
> Fetch the complete documentation index at: https://flow9.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# ROI & usage

> See what your workforce delivered — tasks, conversations, hours saved, and AI spend — and understand how usage is metered.

The **Dashboard** view of Workforce Studio is a **Workforce ROI dashboard**: an
honest, tenant-grounded picture of what your AI Workforce actually did. It's the
default view on **Your AI Workforce**.

<Frame>
  <img src="https://mintcdn.com/flow9/2OZLtnDKB0vo9LiP/images/workforce-studio/roi-dashboard.png?fit=max&auto=format&n=2OZLtnDKB0vo9LiP&q=85&s=15c1d74b75908b8142dedf846a2410dc" alt="Workforce ROI dashboard — KPI tiles, assumptions, and the work-completed trend" width="3024" height="1900" data-path="images/workforce-studio/roi-dashboard.png" />
</Frame>

Pick a range at the top — **7d**, **30d**, or **90d** — and use **Export** to
download a report. Until your workforce has logged work in the range, you'll see
**Put your workforce to work**.

## The KPIs

| Tile                | What it measures                                                                   |
| ------------------- | ---------------------------------------------------------------------------------- |
| **Tasks completed** | Completed runs plus worker steps.                                                  |
| **Conversations**   | Total conversations, broken down by SMS · email · voice.                           |
| **Voice minutes**   | Total voice minutes (with voice cost).                                             |
| **Needs human**     | The share of runs that failed or escalated — deliberately shown as an honest rate. |
| **Hours saved**     | Versus doing the same work by hand.                                                |
| **Cost saved**      | Hours saved × your hourly rate.                                                    |
| **AI spend**        | Actual billed spend when available, otherwise an estimate (text models + voice).   |

Below the tiles you'll find a **daily trend chart**, an **activity feed** (with
a per-worker filter), and a **per-worker breakdown** that reconciles with each
worker's own Overview tab.

## Assumptions — why the numbers are honest

Hours saved and cost saved are only as good as their assumptions, so Flow9
**always shows them**. The defaults are:

> 6 min per SMS chat · 8 min per email · 12 min per call · 5 min per task ·
> \$30/hr

<Note>
  **Admins can tune these.** Company Admins and Super Admins see **Edit
  assumptions** to set the minutes-per-task and hourly rate that match your
  business. The figures come from your own baselines and are always disclosed —
  no inflated ROI.
</Note>

## Weekly digest

Admins can switch on the **Weekly digest** — a Monday summary of what your
workforce did, emailed to company admins.

## How usage is metered

Some steps consume usage and are billed; the dashboard's **AI spend** reflects
them.

* **Metered steps** — **Send SMS**, **Call**, **Send fax**, and the **AI
  Worker** step. Sending email and outbound webhooks are **not** metered.
* **AI spend** — measured in your wallet currency. When real billed spend is
  available, the dashboard shows it (and compares against the estimate);
  otherwise it shows the estimate.
* **Per-run usage cap** — each AI Worker can set an optional **Usage cap per
  run** in its [guardrails](/guide/workforce-studio/steps-and-actions#guardrails)
  to stop a run after a set spend.

<Info>
  Workforce usage draws on the same wallet as the rest of Flow9. See
  [Billing & wallet](/admin/billing) for how top-ups and consumption work.
</Info>