Create SLA policie
curl --request POST \
--url https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies \
--header 'Content-Type: application/json' \
--header 'x-api-key: <api-key>' \
--data '
{
"name": "<string>",
"description": "<string>",
"entity_filter": {},
"first_response_time": 2,
"every_response_time": 2,
"resolution_time": 2,
"business_hours_start": "<string>",
"business_hours_end": "<string>",
"business_days": [
123
],
"is_active": true,
"use_user_schedule": true,
"reminders": [
{
"trigger_time": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"escalations": [
{
"escalation_level": 123,
"trigger_after_minutes": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"message_template": "<string>",
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
]
}
'import requests
url = "https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies"
payload = {
"name": "<string>",
"description": "<string>",
"entity_filter": {},
"first_response_time": 2,
"every_response_time": 2,
"resolution_time": 2,
"business_hours_start": "<string>",
"business_hours_end": "<string>",
"business_days": [123],
"is_active": True,
"use_user_schedule": True,
"reminders": [
{
"trigger_time": 123,
"recipient_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"escalations": [
{
"escalation_level": 123,
"trigger_after_minutes": 123,
"recipient_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"message_template": "<string>",
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
]
}
headers = {
"x-api-key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'x-api-key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
description: '<string>',
entity_filter: {},
first_response_time: 2,
every_response_time: 2,
resolution_time: 2,
business_hours_start: '<string>',
business_hours_end: '<string>',
business_days: [123],
is_active: true,
use_user_schedule: true,
reminders: [
{
trigger_time: 123,
recipient_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
id: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
}
],
escalations: [
{
escalation_level: 123,
trigger_after_minutes: 123,
recipient_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
message_template: '<string>',
id: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
}
]
})
};
fetch('https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'description' => '<string>',
'entity_filter' => [
],
'first_response_time' => 2,
'every_response_time' => 2,
'resolution_time' => 2,
'business_hours_start' => '<string>',
'business_hours_end' => '<string>',
'business_days' => [
123
],
'is_active' => true,
'use_user_schedule' => true,
'reminders' => [
[
'trigger_time' => 123,
'recipient_user_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]
],
'escalations' => [
[
'escalation_level' => 123,
'trigger_after_minutes' => 123,
'recipient_user_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'message_template' => '<string>',
'id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"x-api-key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"entity_filter\": {},\n \"first_response_time\": 2,\n \"every_response_time\": 2,\n \"resolution_time\": 2,\n \"business_hours_start\": \"<string>\",\n \"business_hours_end\": \"<string>\",\n \"business_days\": [\n 123\n ],\n \"is_active\": true,\n \"use_user_schedule\": true,\n \"reminders\": [\n {\n \"trigger_time\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ],\n \"escalations\": [\n {\n \"escalation_level\": 123,\n \"trigger_after_minutes\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"message_template\": \"<string>\",\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-api-key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies")
.header("x-api-key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"entity_filter\": {},\n \"first_response_time\": 2,\n \"every_response_time\": 2,\n \"resolution_time\": 2,\n \"business_hours_start\": \"<string>\",\n \"business_hours_end\": \"<string>\",\n \"business_days\": [\n 123\n ],\n \"is_active\": true,\n \"use_user_schedule\": true,\n \"reminders\": [\n {\n \"trigger_time\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ],\n \"escalations\": [\n {\n \"escalation_level\": 123,\n \"trigger_after_minutes\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"message_template\": \"<string>\",\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["x-api-key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"entity_filter\": {},\n \"first_response_time\": 2,\n \"every_response_time\": 2,\n \"resolution_time\": 2,\n \"business_hours_start\": \"<string>\",\n \"business_hours_end\": \"<string>\",\n \"business_days\": [\n 123\n ],\n \"is_active\": true,\n \"use_user_schedule\": true,\n \"reminders\": [\n {\n \"trigger_time\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ],\n \"escalations\": [\n {\n \"escalation_level\": 123,\n \"trigger_after_minutes\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"message_template\": \"<string>\",\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"data": {
"sla_policy": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"name": "<string>",
"priority": "Urgent",
"entity_type": "lead",
"first_response_time": 123,
"every_response_time": 123,
"resolution_time": 123,
"operational_hours": "business_hours",
"business_days": [
123
],
"is_active": true,
"use_user_schedule": true,
"reminders": [
{
"reminder_type": "first_response",
"trigger_time": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"escalations": [
{
"escalation_level": 123,
"trigger_after_minutes": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"message_template": "<string>",
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"description": "<string>",
"entity_filter": {},
"business_hours_start": "<string>",
"business_hours_end": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z"
}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timestamp": "2023-11-07T05:31:56Z",
"rate_limit": {
"limit": 123,
"remaining": 123,
"reset": 123
}
}
}{
"success": false,
"error": {
"code": "VALIDATION_ERROR",
"message": "Request validation failed",
"details": {
"fields": {
"first_name": "First name is required"
}
}
},
"meta": {
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-02-15T10:00:00.000Z"
}
}{
"success": false,
"error": {
"code": "AUTH_INVALID_KEY",
"message": "Invalid API key"
},
"meta": {
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-02-15T10:00:00.000Z"
}
}{
"success": false,
"error": {
"code": "MISSING_API_KEY",
"message": "<string>",
"details": "<unknown>"
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timestamp": "2023-11-07T05:31:56Z",
"rate_limit": {
"limit": 123,
"remaining": 123,
"reset": 123
}
}
}{
"success": false,
"error": {
"code": "MISSING_API_KEY",
"message": "<string>",
"details": "<unknown>"
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timestamp": "2023-11-07T05:31:56Z",
"rate_limit": {
"limit": 123,
"remaining": 123,
"reset": 123
}
}
}{
"success": false,
"error": {
"code": "RATE_LIMIT_EXCEEDED",
"message": "Rate limit exceeded. Retry after 12 seconds.",
"details": {
"limit": 60,
"remaining": 0,
"reset": 1718400000000,
"retry_after": 12
}
},
"meta": {
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-02-15T10:00:00.000Z"
}
}Settings
Create SLA policie
Reminders and escalations are stored with the policy. Honours Idempotency-Key. Required scope: settings:configure.
POST
/
v1
/
settings
/
sla-policies
Create SLA policie
curl --request POST \
--url https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies \
--header 'Content-Type: application/json' \
--header 'x-api-key: <api-key>' \
--data '
{
"name": "<string>",
"description": "<string>",
"entity_filter": {},
"first_response_time": 2,
"every_response_time": 2,
"resolution_time": 2,
"business_hours_start": "<string>",
"business_hours_end": "<string>",
"business_days": [
123
],
"is_active": true,
"use_user_schedule": true,
"reminders": [
{
"trigger_time": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"escalations": [
{
"escalation_level": 123,
"trigger_after_minutes": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"message_template": "<string>",
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
]
}
'import requests
url = "https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies"
payload = {
"name": "<string>",
"description": "<string>",
"entity_filter": {},
"first_response_time": 2,
"every_response_time": 2,
"resolution_time": 2,
"business_hours_start": "<string>",
"business_hours_end": "<string>",
"business_days": [123],
"is_active": True,
"use_user_schedule": True,
"reminders": [
{
"trigger_time": 123,
"recipient_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"escalations": [
{
"escalation_level": 123,
"trigger_after_minutes": 123,
"recipient_user_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"],
"message_template": "<string>",
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
]
}
headers = {
"x-api-key": "<api-key>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {'x-api-key': '<api-key>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
description: '<string>',
entity_filter: {},
first_response_time: 2,
every_response_time: 2,
resolution_time: 2,
business_hours_start: '<string>',
business_hours_end: '<string>',
business_days: [123],
is_active: true,
use_user_schedule: true,
reminders: [
{
trigger_time: 123,
recipient_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
id: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
}
],
escalations: [
{
escalation_level: 123,
trigger_after_minutes: 123,
recipient_user_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a'],
message_template: '<string>',
id: '3c90c3cc-0d44-4b50-8888-8dd25736052a'
}
]
})
};
fetch('https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_URL => "https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'description' => '<string>',
'entity_filter' => [
],
'first_response_time' => 2,
'every_response_time' => 2,
'resolution_time' => 2,
'business_hours_start' => '<string>',
'business_hours_end' => '<string>',
'business_days' => [
123
],
'is_active' => true,
'use_user_schedule' => true,
'reminders' => [
[
'trigger_time' => 123,
'recipient_user_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]
],
'escalations' => [
[
'escalation_level' => 123,
'trigger_after_minutes' => 123,
'recipient_user_ids' => [
'3c90c3cc-0d44-4b50-8888-8dd25736052a'
],
'message_template' => '<string>',
'id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a'
]
]
]),
CURLOPT_HTTPHEADER => [
"Content-Type: application/json",
"x-api-key: <api-key>"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"entity_filter\": {},\n \"first_response_time\": 2,\n \"every_response_time\": 2,\n \"resolution_time\": 2,\n \"business_hours_start\": \"<string>\",\n \"business_hours_end\": \"<string>\",\n \"business_days\": [\n 123\n ],\n \"is_active\": true,\n \"use_user_schedule\": true,\n \"reminders\": [\n {\n \"trigger_time\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ],\n \"escalations\": [\n {\n \"escalation_level\": 123,\n \"trigger_after_minutes\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"message_template\": \"<string>\",\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("x-api-key", "<api-key>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies")
.header("x-api-key", "<api-key>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"entity_filter\": {},\n \"first_response_time\": 2,\n \"every_response_time\": 2,\n \"resolution_time\": 2,\n \"business_hours_start\": \"<string>\",\n \"business_hours_end\": \"<string>\",\n \"business_days\": [\n 123\n ],\n \"is_active\": true,\n \"use_user_schedule\": true,\n \"reminders\": [\n {\n \"trigger_time\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ],\n \"escalations\": [\n {\n \"escalation_level\": 123,\n \"trigger_after_minutes\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"message_template\": \"<string>\",\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("https://mwxpyoqrtdfxubdotbmj.supabase.co/functions/v1/public-api/v1/settings/sla-policies")
http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true
request = Net::HTTP::Post.new(url)
request["x-api-key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"description\": \"<string>\",\n \"entity_filter\": {},\n \"first_response_time\": 2,\n \"every_response_time\": 2,\n \"resolution_time\": 2,\n \"business_hours_start\": \"<string>\",\n \"business_hours_end\": \"<string>\",\n \"business_days\": [\n 123\n ],\n \"is_active\": true,\n \"use_user_schedule\": true,\n \"reminders\": [\n {\n \"trigger_time\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ],\n \"escalations\": [\n {\n \"escalation_level\": 123,\n \"trigger_after_minutes\": 123,\n \"recipient_user_ids\": [\n \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n ],\n \"message_template\": \"<string>\",\n \"id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"success": true,
"data": {
"sla_policy": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"name": "<string>",
"priority": "Urgent",
"entity_type": "lead",
"first_response_time": 123,
"every_response_time": 123,
"resolution_time": 123,
"operational_hours": "business_hours",
"business_days": [
123
],
"is_active": true,
"use_user_schedule": true,
"reminders": [
{
"reminder_type": "first_response",
"trigger_time": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"escalations": [
{
"escalation_level": 123,
"trigger_after_minutes": 123,
"recipient_user_ids": [
"3c90c3cc-0d44-4b50-8888-8dd25736052a"
],
"message_template": "<string>",
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a"
}
],
"description": "<string>",
"entity_filter": {},
"business_hours_start": "<string>",
"business_hours_end": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z"
}
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timestamp": "2023-11-07T05:31:56Z",
"rate_limit": {
"limit": 123,
"remaining": 123,
"reset": 123
}
}
}{
"success": false,
"error": {
"code": "VALIDATION_ERROR",
"message": "Request validation failed",
"details": {
"fields": {
"first_name": "First name is required"
}
}
},
"meta": {
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-02-15T10:00:00.000Z"
}
}{
"success": false,
"error": {
"code": "AUTH_INVALID_KEY",
"message": "Invalid API key"
},
"meta": {
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-02-15T10:00:00.000Z"
}
}{
"success": false,
"error": {
"code": "MISSING_API_KEY",
"message": "<string>",
"details": "<unknown>"
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timestamp": "2023-11-07T05:31:56Z",
"rate_limit": {
"limit": 123,
"remaining": 123,
"reset": 123
}
}
}{
"success": false,
"error": {
"code": "MISSING_API_KEY",
"message": "<string>",
"details": "<unknown>"
},
"meta": {
"request_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"timestamp": "2023-11-07T05:31:56Z",
"rate_limit": {
"limit": 123,
"remaining": 123,
"reset": 123
}
}
}{
"success": false,
"error": {
"code": "RATE_LIMIT_EXCEEDED",
"message": "Rate limit exceeded. Retry after 12 seconds.",
"details": {
"limit": 60,
"remaining": 0,
"reset": 1718400000000,
"retry_after": 12
}
},
"meta": {
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-02-15T10:00:00.000Z"
}
}Authorizations
ApiKeyAuthBearerAuth
API key from Settings > API Keys or POST /v1/api-keys. Format
f9_live_<32 hex chars> (live) or f9_test_<32 hex chars> (sandbox — no
real sends, ever). Legacy wcrm_live_ / wcrm_test_ keys still
authenticate but are no longer issued. Shown once at creation; only a hash
is stored.
Body
application/json
On create: name, priority, entity_type, the three times and operational_hours are required. reminders / escalations, when present, replace the existing set.
Available options:
Urgent, High, Medium, Low Available options:
lead, customer, deal Required range:
x >= 1Required range:
x >= 1Required range:
x >= 1Available options:
business_hours, 24/7 Show child attributes
Show child attributes
Show child attributes
Show child attributes