Scheduling
The Schedule section of the campaign form controls when dialing happens:- Start and end date/times (with a timezone picker).
- Repeats — none, daily, weekdays, weekly, monthly, yearly, or a custom pattern, optionally ending on a date.
- Daily window — the hours within each day when calls are allowed (e.g. 10:00–18:00), so contacts are never called at odd hours.
- Holiday calendar (optional) — attach a calendar of dates the scheduler must skip. Create calendars inline or manage them under AI Campaigns → Holiday calendars; one calendar can serve many campaigns.
Campaign statuses
Pause is one click and reversible. Stop and Archive ask for
confirmation — a stopped campaign can’t be restarted without reconfiguring
its schedule, and archiving is effectively final. Any campaign can be
Cloned into a fresh draft, and drafts can be Deleted permanently.
Why isn’t it dialing right now?
A running campaign shows a scheduler banner explaining any pause in dialing:- All call slots are busy — dialing resumes as calls finish.
- Outside calling hours — waiting for the daily window.
- Not scheduled today — the recurrence rule skips today.
- Paused for holiday — today is on the attached holiday calendar.
- No contacts to dial — everyone has been called, is awaiting a retry, or is excluded (DNC / opt-out / manually excluded).